Support
We're here to help.
Need a hand with the Tap Ads app, your account, or your cash rebate? Here's how to reach us, and answers to the questions we hear most.
Get in touch
Email us at hello@tapads.com.au. We aim to reply within one business day.
When you write in, please include:
- your business name, so we can find your account;
- a short description of the issue; and
- if the problem is in the app, the screen you were on and what you were trying to do.
Jet Support Pty Ltd
ABN 89 090 381 196
Trading as Tap Advertising
ABN 89 090 381 196
Trading as Tap Advertising
I can't sign in to the app
Reset your password from the sign-in screen in the app - we'll send a 6-digit code to the email on your account. Enter it, set a new password, and you're back in.
When do rebates land?
Rebates are calculated daily and paid out monthly into the bank account on your Tap Ads profile. The matching recipient-created tax invoice is available in the app.
How do I leave the programme?
Email us at hello@tapads.com.au and we'll walk you through it. There's no lock-in.